Office/Division:

Commercial Services Department (CSD)

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may Avail:

All residents of Calumpit, Bulacan, residents of nearby barangays of the Municipalities of Apalit, Malolos and Pulilan

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Statement of Account (1 original copy)

CWD Meter Readers (during meter reading) / Customer Service (CSD)

2. Payment

Concessionaire/s

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

FOR PAYMENT AT CWD OFFICE:
1. Proceed to CWD Office Customer’s Payment Lounge on or before due date & ask for corresponding service number

1.1. Provide service number and seat to the concessionaire

None

1 minute

CWD Guard-on-duty at the payment lounge

2. Wait for the service number to be called via electronic queuing system

2.1. Call the service number

None

10 minutes

Tellers (CSD)

3. Present the service number and statement of account (SOA) or provide the name & account number of the water bill being paid; Pay the corresponding water bill/material balance and secure Official Receipt

3.1. Check the SOA in the computer
3.2. Receive the payment
3.3. Print and issue Official Receipt

Total amount to be paid as stated in the SOA
(Please see attached existing water rates)

4 minutes

Tellers (CSD)

TOTAL:

15 minutes

FOR PAYMENT AT DESIGNATED BARANGAY HALL AND PUMPING STATION:
1. Proceed to the designated barangay hall/pumping station on the scheduled date

1.1. Assist the concessionaire

None

6 minutes

Field Collectors (CSD)

2. Present the current billing notice/SOA or provide the name & account number of the water bill being paid for; Pay the corresponding bill & secure Collector’s Receipt

2.1. Check and confirm the account name on the list of Account Receivable Details (Active)
2.2. Receive the payment
2.3. Issue Collector’s Receipt

Total amount to be paid as stated in the SOA (Please see attached existing water rates)

6 minutes

Field Collectors (CSD)

TOTAL:

12 minutes

FOR PAYMENT AT DESIGNATED ECPAY CENTER:
1. Proceed to accredited ECPAY center on or before due date

None (activity to be acted upon by ECPAY Cashier)

None

Processing time set by ECPAY

Cashier – ECPAY center

2. Present the current billing notice/SOA or provide the name & account number of the water bill being paid for; Pay the corresponding bill & secure receipt of payment

None (activity to be acted upon by ECPAY Cashier)

Total amount to be paid as stated in the SOA (Please see attached existing water rates)

Processing time set by ECPAY

Cashier – ECPAY center