About the Service: After the report has been made through Commercial Services Department, appropriate Maintenance Order (MO) will be prepared and forwarded to Engineering Operations Department (EOD) for the Repair of Leakages (Main Line and Service Line).
Availability of the Service: Day Time: 6:00AM to 6:00PM Night Time: 6:00PM to 6:00AM
Office/Division: | Engineering Operations Department (EOD) | |||||
Classification: | Complex | |||||
Type of Transaction: | G2C – Government to Citizen | |||||
Who may avail: | All residents of Calumpit, Bulacan, residents of nearby barangays of the Municipalities of Apalit, Macabebe, Malolos and Pulilan | |||||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||||
1. Service Request (1 original copy) | To be forwarded by CWD Customer Service Assistant (CSD) | |||||
2. Job Order (1 original copy) | To be forwarded by CWD Customer Service Assistant (CSD) | |||||
CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | ||
1. Wait for the Water Maintenance Man/Plumber for the Repair of Leakages
| 1.1. Receive the Maintenance Order (MO) from Customer Service Asst. (CSD) REPAIR OF LEAKAGES SHALL BE ACTED UPON AS FOLLOWS: b.) Night Time – upon receipt of report | None
| 10 minutes
a.) 4 hours
b.) 8 hours * Processing time includes waiting time, investigation & maximum time of action | Customer Service Assistant (EOD)
Water Maintenance Man/Plumbers (EOD) | ||
|
| TOTAL: | a.) 4 hours, 10 minutes b.) 8 hours, 10 minutes |
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