Office/Division:

Commercial Services Department (CSD)

Classification:

Complex

Type of Transaction:

G2C – Government to Citizen

Who may avail:

All residents of Calumpit, Bulacan, residents of nearby barangays of the Municipalities of Apalit, Macabebe, Malolos and Pulilan

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Water Bill Receipt (1 original copy)

CWD Tellers (CSD)

2. Official Receipt for Reconnection Fee (1 original copy)

CWD Cashier – Finance Services Department, 2nd floor

3. Official Receipt:
a.) for paid labor and materials, if disconnected at mainline (1 original copy)
b.) for paid fine/penalty, for illegal connection (1 original copy)
c.) for maintenance fee, if pulled out/aged water meter (1 original copy)

CWD Cashier – Finance Services Department (FSD) 2nd floor

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Proceed to CSD Customer Services Division. Request for reconnection of service

1.1. Assist the concessionaire

1.2. Check the status of the account

None

5 minutes

Customer Service Assistant (CSD)

2. Pay the unpaid water bill or materials to the Teller

2.1. Receive the payment
2.2. Issue Official Receipt

Total amount to be paid as stated in the SOA (Please see attached existing water rates)

20 minutes

Tellers (CSD)

3. Pay the corresponding Reconnection Fee and other fees to the Cashier:                                      

Other Fees:
a.) labor & materials (for disconnected at mainline)

b.) fine/penalty (for illegal connection)

c.) maintenance fee (for pulled out/aged water meter)

3.1. Receive the payment
3.2. Issue Official Receipt

Reconnection Fee:
• P150.00 (within 1-5 working days)

• P300.00 (6 working days & above)
Other Fees:
a.) Cost of materials & labor (30% of cost of materials)
b.) P2,000.00
c.) P250.00

5 minutes

Cashier (FSD)

4. After payments, return to CSD Customer Services Division. Present the receipts of payment

4.1. Check the receipts of payment
4.2. Prepare Maintenance Order (MO) to be signed by Customer
Service Asst. & Department Head
4.3. Schedule the Reconnection of water service

None

5 minutes

Customer Service Assistant (CSD)

5. Wait for the Water Maintenance Man for the Reconnection of Disconnected Water Service

5.1. Proceed to the location
5.2. Reconnect the disconnected water service with the specified period (Under Normal Working Condition)

a.) Reconnection at Water Meter
b.) Reconnection at Main Line

5.3. Present the Maintenance Order and have it signed by concessionaire for acknowledgement of work done

None

a.) 3 hours
b.) 3 days

* Processing time includes waiting time, investigation & maximum time of action

TOTAL:

a.) 3 hours, 35 minutes

b.) 3 days, 35 minutes