About the Service: Repair leakages from main line and service line are top priority of CWD Maintenance Personnel. Increase in Non-Revenue Water and residual pressure of every water utility is primarily attributed to leakages. Hence, customer’s immediate request for maintenance and repair are highly anticipated by CWD Management and staff.

Availability of the Service:Monday to Friday– during office hours: 8:00AM to 5:00PM (No Noon Break)
  – on call service: 5:00PM to 8:00AM
 Saturday– during office hours: 8:00AM to 12:00 noon
  – on call service: 12:00 noon to 8:00AM (Monday)

Office/Division:

Commercial Services Department (CSD) / Engineering Operations Department (EOD)

Classification:

Complex

Type of Transaction:

G2C – Government to Citizen

Who may avail:

All residents of Calumpit, Bulacan, residents of nearby barangays of the Municipalities of Apalit, Macabebe, Malolos and Pulilan

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Service Request (1 original copy)

CWD Customer Service Assistant (CSD)

2. Job Order (1 original copy)

CWD Customer Service Assistant (CSD)

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Report at CWD Office:
Proceed to CSD Customer Services Division. Report and request for service maintenance/repair of leakages

 

1.1. Assist the concessionaire
1.2. Prepare appropriate Maintenance Order (MO) to be signed by Customer Service Asst. & Department Head

1.3. For reports on Repair of Leakages, forward MO to Engineering Operations Department (EOD)
1.4. For other service maintenance, schedule upon receipt of request

None

10 minutes

Customer Service Assistant (CSD)

 

 

TOTAL:

10 minutes

 

2. Report thru Call:
Call the CWD Service Numbers. Report and request for service maintenance/repair leakages
HOTLINE:
(044) 913-0079
(044) 675-1453
(044) 815-2584

 

2.1. Get the Call
2.2. Prepare appropriate Maintenance Order (MO) ) to be signed by Customer Service Asst. & Department Head
2.3. For reports on Repair of Leakages, forward MO to Engineering Operations Department (EOD)
2.4. For other service maintenance, schedule upon receipt of request

* CWD Customer Service Asst. accepts any report/request regarding water services.

None

10 minutes

Customer Service Assistant (CSD)/
CWD Guard-on-duty

 

 

TOTAL:

10 minutes

 

3. Wait for the Water Maintenance Man/Plumber for the Service Maintenance

3.1. Proceed to the location
3.2. Perform the service maintenance requested as indicated in the Maintenance Order (MO)
REPORT/REQUEST SHALL BE ACTED UPON AS FOLLOWS:

a.) Low/high residual pressure

b.) Complaints on water bill (high/low consumption)

c.) Meter maintenance; change/relocation, calibration, inspection, replacement

d.) Transfer of tapping point

e.) Request for temporary/permanent disconnection

3.3. Present the Maintenance Order and have it signed by concessionaire for acknowledgement of work done

 

 

 

 

 

 

c.) Cost of materials (please see attached price list of materials)

d.) Cost of materials (please see attached price list of materials)

 

 

 

 

a.) 2 days

b.) 2 days

 

c.) 2 days

 

d.) 2 days, 12 hours

e.) 2 days

* Processing time includes waiting time, investigation & maximum time of action