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FEEDBACK AND COMPLAINTS MECHANISM |
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| How to send feedback? | Concessionaires can send their comments and suggestions through any of the following:
1. Suggestion Box – Accomplish the Feedback Form and drop it in the suggestion box at the CWD Payment Lounge, Commercial Services Department 2. Email us at calumpitwd@yahoo.com 3. Telephone – call our Hotline Nos. (044) 913-0079 / 4. Facebook Group Page – https://www.facebook.com/CAWADl 5. Website: www.calumpitwd.gov.ph 6. Public Assistance and Complaints Desk (PACD) – talk to our Officer of the Day located at the CWD Lobby |
| How feedbacks are processed? | The employees designated to receive each form of feedback will transmit it to the Office of the General Manager (OGM). The General Manager verifies the nature of queries, comments, or feedback within one (1) working day. Once verified, it will be referred to the concerned department through written notice. Either a reply or report, depending on the issue, will be endorsed to the General Manager for appropriate action; the course of action can be an email, letter or maintenance service. |
| How to file a complaint? | Concessionaires can send their complaints through any of the following:
1. Public Assistance and Complaints Desk (PACD) – talk to our Officer of the Day located at the CWD Lobby
2. Telephone – call our Hotline Nos. (044) 913-0079 / 3. Email us at calumpitwd@yahoo.com 4. Facebook Group Page – https://www.facebook.com/CAWADl 5. Website: www.calumpitwd.gov.ph |
| How complaints are processed? | The employees designated to receive each form of complaint will transmit it to the Office of the General Manager (OGM). The General Manager will refer the complaint to the concerned department to verify the account. An investigation shall be conducted by the concerned department in order to create a report which will be submitted to the OGM. The General Manager will then take appropriate action once the concerned department provided the report; the course of action can be an email, letter or maintenance service. |
| Contact Information of ARTA, CSC, CCB | ARTA: Contact Nos.: (02) 8478-5091 / (02) 8478-5093 or (02) 8478-85099 Email: info@arta.gov.ph complaints@arta.gov.ph PCC: CSC Public Assistance Center (PAC):
CCB: |